To February

FAQ



 FAQ: Items
Q: Do you restock on sold out items?
We try our best to restock on sold out items. If you are interested in a particular item, it is best you contact us with the contact form stating the item name/number of the sold out item. We will be sure to include that product(s) onto our next restock list. However, we cannot guarantee the re-availability of any sold out item.

Q: What is the condition of your items?
All items are brand new.

Q: How should I wash the clothes?
We highly recommend hand washing the clothing in cold water. For machine wash, place the clothing in a washing net and turn the item inside out if there are sequins/decorations on the clothing. Use cold water, and hang out to dry.

Q: What are the sizings?
Most clothing sold on ToFebruary fits American sizes XS-M best due to the sizing difference between Asia and the United States; however, we are working to bring in sizing variability. At the moment, most individual piece of clothing is only available in one size (all clothing sizes have been converted to American sizing):

XS Extra Small
S Small
M Medium
Freesize Can fit XS-L


 FAQ: Order Process

Pending - Awaiting Payment
Processing - Payment Received / Processing Order
Shipped - Order has been Shipped

Q: Where can I obtain coupons?
Occasionally, coupon codes will be announced in our YouTube videos and will only be valid for the first 1-5 customers (varies) who use it on their next purchase. Coupon codes may also be released in our Newsletters and will only be valid for the first 1-5 customers (varies) who use it on their next purchase.

Q: What forms of payment do you accept?
We accept PayPal (recommended), Credit Card, and well concealed cash (this includes concealed cash in USD, personal checks, and money orders) entirely at your own risk.

Q: What is the well-concealed cash option?
The well concealed cash option is where the customer will send in their payment (cash, personal checks, money orders) through mail. At the end of the check out process, you will receive a name and address to send your payment to. When you send in cash, be sure to send in the correct amount as we do not give change. If you are paying with a personal check or money order, please make the payment out to Cara Tse. Note that we do not ship out orders unless payment has been received and cleared.

Q: How can I conceal my cash?
Some customers are very creative when concealing their payment. Most customers hide the payment in a card of any kind inside the envelope. Others have decorated the envelope with stickers and cute stamps to make it appear as if it's a friend-to-friend letter. Another frequently used way of concealment is to wrap the payment with a few sheets of paper and/or magazine paper. Whatever you do, be sure to not let the payment be seen through the envelope when it is held up to the light.

Q: Where do I send my concealed cash payment?
You should receive an address and name at the end of order confirmation. If you missed it, feel free to email us at contact@tofebruary.com!

Q: How do I cancel an order?
Please email us with a request to cancel your order (be sure to include your order number in the email).

Q: Where do you ship from?
We ship from California, United States.

Q: What delivery company do you use?
The delivery company we use is USPS. If you are located within the United States, your package will be shipped with either USPS First Class Mail (1oz-13oz) or USPS Priority Mail (13oz+) . International customers will have packages shipped with USPS First Class International, unless otherwise requested.

If you would like your order shipped with a different service (fees applied), please email us prior to placing your order.

USPS First Class Mail (United States): 1-5 business days
USPS Priority Mail (United States): 1-3 business days
USPS Express Mail (United States): 1 business day
USPS First Class International: Varies by country, 1-4 weeks
USPS Priority Mail International: 6-10 business days
USPS Express Mail International: 3-5 business days

We are able to ship your order with another delivery company if requested with said fees paid. Simply email us prior to placing an order for the request!

Q: What are items shipped with?
All orders are packaged with either bubble mailers or boxes depending on size.

Q: Do you provide tracking numbers/delivery confirmation/insurance?
We automatically include Delivery Confirmation for all U.S. customers; however, you must personally request the Insurance feature if you want your package to be insured. Just shoot us an email at contact@tofebruary.com. We strongly recommend customers to purchase insurance with their purchase. For International Customers, tracking number and insurance is available with additional fees and only by request. Please contact us via email regarding the feature, prior to placing an order. Otherwise, we will only provide you with the customs declaration number once your package has been shipped.

Insurance: +$2.00 onto grand total for orders totaling $50.00 or less. +3.00 onto grand total for orders totaling $50.00 or more. If you purchase insurance, we strongly suggest you to purchase Delivery Confirmation. In case your package is lost in the mail, Delivery Confirmation will be proof that your package never arrived to the designated location.

Q: What are the shipping rates?
Shipping rates include packaging, handling, and the shipping fee. Through the website, the shipping cost is based per item (this means that the shipping rate for a necklace is the same as the shipping rate for a piece of clothing regardless of the weight), which can make the shipping rate pretty pricey. In accordance to the updated rates released by USPS effective January 27, 2013, we have adjusted our international shipping rates.

United States Shipping Special $1.00/order
Canada $5.00/item
International $14.00/item

* That being said, international customers, please email us prior to placing your order to see if you are eligible for combined/discounted shipping if you plan on purchasing mostly jewelries & accessories.

Q: How long does it usually take for me to my package to be shipped / arrive?

Please allow 1-3 business days (weekends and holidays not included) for your order to be processed and packaged upon us receiving your payment. If an item is out of stock, you will receive an email regarding so. If your order status is still "Processing" after 4 days of us receiving your payment, feel free to email us -- we'll give you an update on your order. If you live within the United States, your package should reach you within 1-5 business days upon your status being changed to "Shipped". U.S. customers may check their package status at http://usps.com by entering the provided Delivery Confirmation Number. International orders take anywhere between 1-4 weeks to arrive, but most receive within 2 weeks.

During the holiday season, please note that it may take longer than usual for your order to be processed. The same situation goes during sales. We hope you understand, and we sincerely thank you for your patience!

Q: I am in a rush to receive my item(s). Is it possible for me to receive it before (insert date here)?
At request only, we can use Priority Mail to ship your package. Priority Mail guarantees your package to reach you within 1-3 business days of it being shipped out if you are located within the United States. Priority Mail fees apply and rates depend on your location. Please contact us at contact@tofebruary.com if you would like your order to be shipped with Priority Mail and state your location and desired items before placing the order.

Priority Mail Rates start at +$6.99.

Q: My order has not arrived. What should I do?
Since we provide Delivery Confirmation Numbers with all packages, please check your package status at http://usps.com. Contact your local Post Office and provide them your Delivery Confirmation Number if you have further questions. If all else fails, feel free to email us at contact@tofebruary.com and we will try our best to accommodate you!



 FAQ: Miscellaneous

Q: My item came broken. Can I get a replacement?
If your item is broken upon arrival, we will definitely re-ship you a new one! Email us with your order number stating which piece was broken upon arrival. In addition, please attach a proof photograph of the broken item.

Q: My item broke after X days. What can I do?
If you item breaks within 4 weeks, please do let us know! We will be more than happy to send you a replacement. If that does not work out, a refund is completely doable as well.

Q: Can I get a refund, return, or exchange?
If you are not satisfied with your products, please email us at contact@tofebruary.com! You can easily claim a refund/return, or exchange with us. Please note that all refund, return, and/or exchange items must not have been worn, and must be in the condition it arrived. Note that customer is responsible for the return shipping fee.

Q: Where is ToFebruary.com located?
We are located in the United States.

For any additional questions, comments, or concerns, please email us at contact@tofebruary.com.

To February copyright 2009