To February NetworkQ: YouTube?
Raffles for free products, occasional contests for free items and/or discounts, fashion tutorials with To February clothing and accessories, sitely updates and product news, fast reply question & answers, etc.!
Q: Twitter?
Follow us on Twitter for instant updates!
Q: Facebook?
FAQ: Site
Q: How did you make the ToFebruary site? / What design company did you hire?
ToFebruary.com is entirely both personally designed and customized by the To February team.
Q: Can you help me design my site?
We apologize for any inconveniences, but no.
Q: Why is ToFebruary.com called ToFebruary?
There is no significant meaning behind the naming of ToFebruary. February is a cute love month, which matches the style of the products sold here.
FAQ: Items
Q: Do you restock on sold out items?
Yes, we restock on sold out items. If you are interested in a particular item, it is best you contact us with the contact form stating the item name/number of the sold out item. We will be sure to include that product(s) onto our next restock list. However, we cannot guarantee the re-availability of any sold out item. OUR NEXT RESTOCK SHIPMENT IS ESTIMATED TO ARRIVE IN SEPTEMBER 2010.
Add us on Facebook! We reply to all chat messages and personal messages sent.
FAQ: SiteQ: How did you make the ToFebruary site? / What design company did you hire?
ToFebruary.com is entirely both personally designed and customized by the To February team.
Q: Can you help me design my site?
We apologize for any inconveniences, but no.
Q: Why is ToFebruary.com called ToFebruary?
There is no significant meaning behind the naming of ToFebruary. February is a cute love month, which matches the style of the products sold here.
FAQ: ItemsQ: Do you restock on sold out items?
Yes, we restock on sold out items. If you are interested in a particular item, it is best you contact us with the contact form stating the item name/number of the sold out item. We will be sure to include that product(s) onto our next restock list. However, we cannot guarantee the re-availability of any sold out item. OUR NEXT RESTOCK SHIPMENT IS ESTIMATED TO ARRIVE IN SEPTEMBER 2010.
Q: What is the condition of your items?
All items are brand new.
Q: What are the sizings?
Most clothing sold on ToFebruary fits American sizes XS-M best. An individual piece of clothing is only available in one size (all clothing sizes have been converted to American sizing):
XS Extra Small
S Small
M Medium
Freesize Can fit XS-L
S Small
M Medium
Freesize Can fit XS-L
FAQ: Order ProcessPending - Awaiting Payment
Processing - Payment Received / Processing Order
Shipped - Order has been Shipped
Q: Where can I obtain coupons?
Occasionally, coupon codes will be announced in our YouTube videos and will only be valid for the first 1-5 customers (varies) who use it on their next purchase. Coupon codes may also be released in our Newsletters and will only be valid for the first 1-5 customers (varies) who use it on their next purchase.
Q: What forms of payment do you accept?
We accept PayPal (recommended), Credit Card, and well concealed cash (this includes concealed cash in USD, personal checks, and money orders) entirely at your own risk.
Q: What is the well-concealed cash option?
The well concealed cash option is where the customer will send in their payment (cash, personal checks, money orders) through mail. At the end of the check out process, you will receive a name and address to send your payment to. When you send in cash, be sure to send in the correct amount as we do not give change. If you are paying with a personal check or money order, please make the payment out to Cara Tse.
Q: How can I conceal my cash?
Some customers are very creative when concealing their payment. Most customers hide the payment in a card of any kind inside the envelope. Others have decorated the envelope with stickers and cute stamps to make it appear as if it's a friend-to-friend letter. Another frequently used way of concealment is to wrap the payment with a few sheets of paper and/or magazine paper. Whatever you do, be sure to not let the payment be seen through the envelope when it is held up to the light.
Q: How do I cancel an order?
Please email us with a request to cancel your order (be sure to include your order number in the email).
Q: What delivery company do you use?
We use USPS First Class Mail. However, if your package is too heavy for USPS First Class Mail (14oz+), we will automatically ship your package using USPS Parcel Post.
Q: Do you provide tracking numbers/delivery confirmation/insurance?
We automatically include Delivery Confirmation for all U.S. customers; however, you must personally request the Insurance feature if you want your package to be insured. Just shoot us an email at contact@tofebruary.com. We strongly recommend customers to purchase insurance with their purchase. For International Customers, tracking number and insurance is available with additional fees. Please contact us via email regarding the feature, prior to placing an order.
Q: What delivery company do you use?
We use USPS First Class Mail. However, if your package is too heavy for USPS First Class Mail (14oz+), we will automatically ship your package using USPS Parcel Post.
Q: Do you provide tracking numbers/delivery confirmation/insurance?
We automatically include Delivery Confirmation for all U.S. customers; however, you must personally request the Insurance feature if you want your package to be insured. Just shoot us an email at contact@tofebruary.com. We strongly recommend customers to purchase insurance with their purchase. For International Customers, tracking number and insurance is available with additional fees. Please contact us via email regarding the feature, prior to placing an order.
Tracking Number: Tracking Number comes with Express Mail, which is extremely costly (around $17.00+ onto your grand total for continental U.S. customers).
Insurance: +$2.00 onto grand total for orders totaling $50.00 or less. +3.00 onto grand total for orders totaling $50.00 or more. If you purchase insurance, we strongly suggest you to purchase Delivery Confirmation. In case your package is lost in the mail, Delivery Confirmation will be proof that your package never arrived to the designated location.
Q: What are the shipping rates?
Shipping rates include packaging, handling, and the shipping fee. We calculate your shipping cost on a per item basis. This means that the shipping rate for a necklace is the same as the shipping rate for a piece of clothing regardless of the weight.
Shipping rates include packaging, handling, and the shipping fee. We calculate your shipping cost on a per item basis. This means that the shipping rate for a necklace is the same as the shipping rate for a piece of clothing regardless of the weight.
United States (Special) $1.00/order
Canada $2.00/item
Australia $6.00/item
International $7.00/item
Canada $2.00/item
Australia $6.00/item
International $7.00/item
International customers who only want to purchase jewelry, please email us to recalculate your total with a discount off shipping prior to placing your order.
Q: How long does it usually take for me to my package to be shipped / arrive?
Please give it 1-3 business days (weekends and holidays not included) for your order to be completely processed and packaged upon us receiving your payment. If an item is out of stock, you will receive an email regarding so. If your order status is still "Processing" after 4 days of us receiving your payment, feel free to email us. We will update you on your order. If you live within the United States, your package should reach you within 3-10 business days upon your status being changed to "Shipped". U.S. customers may check their package status at http://usps.com by entering the provided Delivery Confirmation Number. International orders may take up to 2 weeks (or possibly more) for your package to arrive.
Q: I am in a rush to receive my item(s). Is it possible for me to receive it before (insert date here)?
At request only, we can use Priority Mail to ship your package. Priority Mail guarantees your package to reach you within 1-3 business days of it being shipped out. Priority Mail fees apply and rates depend on your location (starts at +$5.00 onto your grand total). Please contact us at contact@tofebruary.com if you would like your order to be shipped with Priority Mail and state your location and desired items before placing the order.
Q: How long does it usually take for me to my package to be shipped / arrive?
Please give it 1-3 business days (weekends and holidays not included) for your order to be completely processed and packaged upon us receiving your payment. If an item is out of stock, you will receive an email regarding so. If your order status is still "Processing" after 4 days of us receiving your payment, feel free to email us. We will update you on your order. If you live within the United States, your package should reach you within 3-10 business days upon your status being changed to "Shipped". U.S. customers may check their package status at http://usps.com by entering the provided Delivery Confirmation Number. International orders may take up to 2 weeks (or possibly more) for your package to arrive.
Q: I am in a rush to receive my item(s). Is it possible for me to receive it before (insert date here)?
At request only, we can use Priority Mail to ship your package. Priority Mail guarantees your package to reach you within 1-3 business days of it being shipped out. Priority Mail fees apply and rates depend on your location (starts at +$5.00 onto your grand total). Please contact us at contact@tofebruary.com if you would like your order to be shipped with Priority Mail and state your location and desired items before placing the order.
Q: My order has not arrived. What should I do?
Since we provide Delivery Confirmation Numbers with all packages, please check your package status at http://usps.com. Contact your local Post Office and provide them your Delivery Confirmation Number if you have further questions. To February is not responsible for any lost, damaged, and/or stolen packages during the transaction.
